Issue details
Complaints, feedback, and service improvement annual report
To provide the annual complaints, feedback and
service improvement report. The Executive Members will be asked to
read the information provided in the report. Provide feedback
relevant to the information contained in the report.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 06/07/2026
Decision due: 03/11/26 by Decision Session - Combined Executive Member Decision Session
Lead member: Executive Member for Finance, Performance, Major Projects, Human Rights, Equality and Inclusion, Joint Executive Member for Housing, Planning and Safer Communities
Lead director: Director of Finance
Department: Directorate of Finance
Contact: Eilidh Carricker, Head of Corporate Customer Services Email: eilidh.carricker@york.gov.uk 01904 553564 Email: eilidh.carricker@york.gov.uk.
Consultation process
Not required – annual complaints and
service improvement report
Human Rights and Equality Assessment Completed?: No