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Issue details

Citizen's Advice York Service Level Agreement Renewal

Purpose of Report: To present a refreshed service level agreement (SLA) with York CAY. Previous SLAs were approved for a 3 year period apart from the last two which had a term of one year each. The first to allow the CAY to construct its longer term business plans and the second to reflect the last year of the previous political administration (in order to allow the next administration to plan for a longer term CAY funding commitment).

The Executive Member is asked to agree to a new SLA will seek to fix an agreement for 3 or 4 years, in order to maintain sustainable delivery of core services.
The Joint Executive Members will be asked to agree the SLA, any associated funding changes and the proposed length of the agreement.

Decision type: Non-key

Decision status: Decision Made

Wards affected: (All Wards);

Notice of proposed decision first published: 03/02/2020

Decision due: 09/03/20 by Executive Member for Finance and Performance

Lead member: Executive Member for Finance and Performance, Executive Member for Housing & Safer Neighbourhoods

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Customer and Corporate Services

Contact: Pauline Stuchfield, Director of Customer & Communities Tel : 01904 557106 Email: pauline.stuchfield@york.gov.uk.

Consultation process

Discussion has and will take place with Citizens' Advice Bureau


Agenda items


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