Issue details

Purpose of Report:

This report outlines the reasons why a decision has been taken to introduce a Responsive Repairs and Rechargeable Repairs Policy; the methodology used to develop this and the key changes that will be introduced if these policies are approved.

The Executive Member is asked to:
a) Agree the rationale for introducing these policies
b) Approve the attached policies

The Council aims to give the same 28 days clear notice of non key decisions as it does for key decisions, but in exceptional circumstances this may not be possible.  In this case, the item will not have been on the forward plan for 28 days before the decision is taken.

The item is being considered as an urgent matter as further clarity was required by members before submitting to the forward plan.

The report will improve consistency and decision making of Officers when ordering repairs. The policy will also give tenants clarity about their responsibilities and will introduce an improved method of charging for repairs that are tenants responsibility. Any further delay would be detrimental to the service.