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Issue details

Developing On-line Access to Council Services

Purpose of Report: For Members to comment on and endorse the following in relation to the implementation of a new platform for the delivery and expansion of on-line services to residents and other service users:

• Plans
• Priorities
• Communication Plans
• Risks
• Digital Inclusion/Access Activity

Members are asked to agree a response to Scrutiny Interim Recommendations including resident on-line survey findings.

Decision type: Key

Reason Key: Be significant in terms of its effects on communities;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 29/12/2015

Decision due: 11/02/16 by Executive

Lead member: Executive Member for Finance & Performance

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Customer and Corporate Services

Contact: Pauline Stuchfield, Director of Customer & Communities David Walker 01904 552261 / Pauline Stuchfield 01904 551706 Email: pauline.stuchfield@york.gov.uk, David Walker Email: david.walker@york.gov.uk.

Consultation process

The consultation relating to on-line services has been open to all York residents and carried out by the E-Democracy Task Group of the Corporate and Scrutiny Management Policy and Scrutiny Committee.

Making Representations: Contact report author


Agenda items


  • Developing On-line Access to Council Services  


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