Issue details

Annual Social Services Complaints Report 2011/12

Purpose of Report: The report will provide information about the number, type and outcome of complaints received into the department under the Social Care Complaints Procedure, as well as informing on enquires from MPs and the Local Government Ombudsman and on compliments and commendations received in the social care services. Identifying lessons learnt from the complaints received. The report is for information and will not contain recommendations or actions.
The Cabinet Member is asked to note the content of the report.

Decision type: Non-key

Decision status: Decision Made

Wards affected: (All Wards);

Notice of proposed decision first published: 12/12/2012

Level of Risk: 01-03 Acceptable;

Decision due: Between 01/01/13 and 31/01/13 by Executive Member for Education, Children and Young People, Executive Leader (incorporating Housing & Safer Neighbourhoods))

Lead member: Executive Member for Education, Children and Young People, Executive Leader (incorporating Housing & Safer Neighbourhoods))

Lead director: Corporate Director of Children, Education and Communities

Department: Directorate of Adults, Children & Education

Contact: Cath Murray Email: cath.murray@york.gov.uk Email: cath.murray@york.gov.uk.

Consultation process

Contact the report author

Consultees

Contact the report author

Making Representations: By email to the report author.

Equality Impact Assessment Completed?: n/a

Background4: n/a

Decisions

18/01/2013 - Annual Social Services Complaints Report 2011/12