Issue details

Customer Strategy 2012-15

Purpose of Report: To present the priorities for meeting the needs of customers from 2012 to 2015.
Members are asked to approve the strategy.
The Customer Strategy was slipped to the July meeting to allow for further consultation. The Customer Strategy has now slipped to the September meeting to allow officers to do further work on the strategy including complete an up to date customer insight data and other content changes, comms/launch preparations and to time the publication to coincide with the build up to West Offices.

Decision type: Non-key

Decision status: Decision Made

Wards affected: (All Wards);

Implication: Equalities;

Level of Risk: 16-20 Action plan required;

Decision due: 04/09/12 by Executive

Lead member: Councillor Julie Gunnell cllr.jgunnell@york.gov.uk

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Communities & Neighbourhoods

Contact: Pauline Stuchfield, Director of Housing and Community Services Pauline Stuchfield, Assistant Director of Customer & Business Support Services (Customers & Employees), Email:  pauline.stuchfield@york.gov.uk Tel: 01904 55 1100  pauline.stuchfield@york.gov.uk.

Consultation process

Already been to CMT

Consultees

Wide ranging consultation process

Making Representations: Contact report author:

Decisions

Agenda items

Documents

  • Customer Strategy 2012-15  

 

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