Issue details
Customer Strategy 2012-15
Purpose of Report: To present the priorities
for meeting the needs of customers from 2012 to 2015.
Members are asked to approve the strategy.
The Customer Strategy was slipped to the July meeting to allow for
further consultation. The Customer Strategy has now slipped to the
September meeting to allow officers to do further work on the
strategy including complete an up to date customer insight data and
other content changes, comms/launch preparations and to time the
publication to coincide with the build up to West
Offices.
Decision type: Non-key
Decision status: Decision Made
Wards affected: (All Wards);
Implication: Equalities;
Level of Risk: 16-20 Action plan required;
Decision due: 04/09/12 by Executive
Lead member: Councillor Julie Gunnell cllr.jgunnell@york.gov.uk
Lead director: Corporate Director of Customer and Corporate Services
Department: Directorate of Communities & Neighbourhoods
Contact: Pauline Stuchfield, Director of Customer & Communities Pauline Stuchfield, Assistant Director of Customer & Business Support Services (Customers & Employees), Email: pauline.stuchfield@york.gov.uk Tel: 01904 55 1100 pauline.stuchfield@york.gov.uk.
Consultation process
Already been to CMT
Consultees
Wide ranging consultation process
Making Representations: Contact report author:
Decisions
Agenda items
- 04/09/2012 - Executive Delivering the Council Plan -Customer Strategy 2012-15 04/09/2012
Documents
- Customer Strategy 2012-15