Issue details
Approval of Customer Engagement Strategy 2010-13
Purpose of report: To
approve Housing Services' Customer Engagement Strategy 2010 -
13.
This strategy sets out the vision, principles and purpose of our
engagement with customers using housing management services and
strategic housing services. It sets out to capture, co-ordinate and
focus customer engagement activity in order to achieve housing's
vision and strategic aim 'that customers are engaged, empowered and
have choice'.
The Executive Member is asked to: Consider and approve the Customer
Engagement Strategy 2010-13.
Please note that this report has now been removed from the Plan to enable fuller consultation to be undertaken prior to consideration by the Executive Member.
Decision type: Non-key
Decision status:
Level of Risk: 01-03 Acceptable;
Decision due: 03/02/11 by Executive Member for Neighbourhood Services
Lead member: Executive Member for Neighbourhood Services
Lead director: Director of Communities & Neighbourhoods
Department: Directorate of Communities & Neighbourhoods
Contact: Kate Grandfield, Supported Housing Manager Tel: 01904 554340 and 01904 554198 (Wed - Fri) Email: kate.grandfield@york.gov.uk, Jo Harrison, Service Development Manager Email: jo.harrison@york.gov.uk.
Consultation process
N/A
Consultees
Housing Services' Customers
Making Representations: Contact report author Tel: 01904 554340 and 01904 554198 (Wed - Fri)