Issue details

Approval of Customer Engagement Strategy 2010-13

Purpose of report: To approve Housing Services' Customer Engagement Strategy 2010 - 13.

This strategy sets out the vision, principles and purpose of our engagement with customers using housing management services and strategic housing services. It sets out to capture, co-ordinate and focus customer engagement activity in order to achieve housing's vision and strategic aim 'that customers are engaged, empowered and have choice'.

The Executive Member is asked to: Consider and approve the Customer Engagement Strategy 2010-13.


Please note that this report has now been removed from the Plan to enable fuller consultation to be undertaken prior to consideration by the Executive Member.

Decision type: Non-key

Decision status:

Level of Risk: 01-03 Acceptable;

Decision due: 03/02/11 by Executive Member for Neighbourhood Services

Lead member: Executive Member for Neighbourhood Services

Lead director: Director of Communities & Neighbourhoods

Department: Directorate of Communities & Neighbourhoods

Contact: Kate Grandfield, Supported Housing Manager Tel: 01904 554340 and 01904 554198 (Wed - Fri) Email:, Jo Harrison, Service Development Manager Email:

Consultation process



Housing Services' Customers

Making Representations: Contact report author Tel: 01904 554340 and 01904 554198 (Wed - Fri)


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