Issue details
Customer Strategy
To consult members on the revised Customer
Strategy and advise them of the proposed timeline for consultation
with customers and final approval. The strategy will set the
framework for the physical, organisational and business process
design for identifying and responding to customers needs and
delivering high quality customer-focussed service across all
Council services in the new Customer Centre at Hungate
Decision type: Non-key
Decision status: Awaiting Implementation
Implication: Equalities;
Level of Risk: 04-08 Regular monitoring required;
Decision due: 07/10/08 by Executive - for meetings from 03/06/00 to 26/04/11
Lead member: Councillor Ceredig Jamieson-Ball cllr.cjamieson-ball@york.gov.uk
Lead director: Corporate Director of Customer and Corporate Services
Department: Directorate of Customer and Corporate Services
Contact: Jane Collingwood Email: jane.collingwood@york.gov.uk.
Consultation process
n/a
Consultees
Easy@York Board
CMT
Customers (post EMAP)
Decisions
- 08/10/2008 - Corporate Customer Strategy
Agenda items
- 07/10/2008 - Executive - for meetings from 03/06/00 to 26/04/11 Corporate Customer Strategy 07/10/2008
Documents
- Committee Report for Customer Strategy