Issue details

Customer Strategy

To consult members on the revised Customer Strategy and advise them of the proposed timeline for consultation with customers and final approval. The strategy will set the framework for the physical, organisational and business process design for identifying and responding to customers needs and delivering high quality customer-focussed service across all Council services in the new Customer Centre at Hungate.



Decision type: Non-key

Decision status: Implemented

Wards affected: (All Wards);

Implication: Equalities;

Level of Risk: 04-08 Regular monitoring required;

Decision due: 21/10/08 by Executive Member For Corporate Services and Advisory Panel

Decision due: 21/10/08 by Executive Member for Corporate Services

Lead member: Councillor Ceredig Jamieson-Ball cllr.cjamieson-ball@york.gov.uk

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Customer and Corporate Services

Contact: Jane Collingwood Email: jane.collingwood@york.gov.uk.

Consultation process

n/a

Consultees

Easy@York Board
CMT
Customers (post EMAP)

Decisions

Agenda items

Documents

  • Committee Report for Customer Strategy  

 

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