Issue - decisions

Resolved:

                      i.         Noted the response to the scrutiny recommendations detailed within paragraph 25 of this report;

                     ii.         Noted that the council’s use of digital services is to ensure that the customer centre resources can be targeted at those customers who need the most support;

                    iii.        Noted that non digital customers can access paper visitor permits through the customer centre;

                   iv.        Noted a parking user group has been set up and the first meeting has occurred;

                     v.        Noted that a new version of the customer parking portal will go live in the summer;

                   vi.        The parking user group be requested to undertake some early testing of the customer portal of the new system before it goes live to the public.

                  vii.        Requested that the parking user group reviews the customer journey for non-digital customers of the new system particularly around visitor vouchers.

                 viii.        Recommendations from the user group will be reported to a future Executive Member Decision Session taking into account any budgetary implications of the recommendations.

                   ix.        Noted the lesson learnt of the need for early engagement and lessons learnt.

Reason:     To respond to the recommendations of the Economy and Place Scrutiny Committee to ensure lessons are learned to improve the approach to parking for customers and residents.