Issue - decisions
Citizens Advice York and Welfare Benefits Unit Service Level Agreement Arrangements
15/03/2018 - Service Level Agreements with Citizens Advice York and the Welfare Benefits Unit
Resolved: That, subject to the reporting and performance conditions set down in the respective service level agreements (SLAs), the following be approved:
(i) the two levels of funding set out in paragraphs 3 and 7 of the report and the associated SLAs set out in Annexes A and B;
(ii) a one-year holding agreement with CAY;
(ii) a four-year agreement with WBU.
Reason: To demonstrate the delivery of expected outputs and accountability for public expenditure.