Issue - decisions

Members received a report which advised the Executive Member of the governments mandatory requirement to conduct the three yearly tenant satisfaction survey during 2006 using a postal survey method.

The report advised that during 2006/7 the Department for Communities and Local Government (DCLG) had made it a mandatory requirement for Local Authorities nationwide to use a postal survey methodology in conducting tenant satisfaction surveys. City of York Council had surveyed the satisfaction levels of it’s tenants, annually, via a face to face survey for the past 16 years. Unfortunately, despite appealing to the Audit Commission who were leading the tenant surveys to allow York to continue to carry out a face to face survey, which was believed to provide more qualitative data, this appeal had been denied due to the requirement for a consistent approach nationwide. There was no further opportunity for appeal. This survey would replace the Annual Housing Service Monitor during 2006/7.

Advice of the Advisory Panel

That the Executive Member for Housing be advised to note the contents of the report.

Decision of the Executive Member for Housing