Issue - decisions

RESOLVED:       That the revised Customer Complaints and Feedback Policy, as recommended by the Effective Organisation Overview & Scrutiny Committee on 21 January 2011, be approved with the following amendments in respect of the timescales for each stage of the feedback process:

                                      Stage 1 – 5 day response

                                      Stage 2 – 15 day response

                                      Stage 3 – 20 day response

REASON:            To ensure that the council has effective policies and procedures in place to consider feedback from customers and that these are responded to in a timely way.