Issue - decisions

RESOLVED: (i)         That the generally improved ResOp survey results be noted and that the Executive record its thanks to those Officers and Members who have worked so hard to provide good quality public services to the citizens of York.

                        (ii)        That the Chief Executive be requested to identify how satisfaction with public service standards in the City can be improved further and, in particular, to address any indicators which suggest that performance may be below national average levels.

REASON:      In order to monitor the Council’s performance and ensure the continued delivery of quality services.