Agenda, decisions and minutes

At this point Members are asked to declare any personal or prejudicial interests they may have in the business on this agenda.

The Executive Member was asked to declare any personal or prejudicial interests in the business on the agenda. None were declared.

To approve and sign the minutes of the Decision Session for Neighbourhoods and Housing on Tuesday 21^st September 2010.

RESOLVED:             That the minutes of the meeting held on 21 September be approved and signed by the Chair as a correct record.

It was reported that there had been no registrations to speak under the Council’s Public Participation Scheme.

This report informs the Executive Member of the proposed Winter Maintenance policy for the next winter maintenance period from November 2010, and seeks approval of the policy as set out in the Winter Maintenance Manual 2010/11 (Annex 1).

RESOLVED:

That the Executive Member approved the Winter Maintenance Policy as detailed in the Winter Maintenance Manual 2010/11.

REASON:

To ensure that the Council has an up to date Winter Maintenance Policy in place.

The Executive Member considered a report which outlined the proposed Winter Maintenance policy for the next winter maintenance period, from November 2010 and sought approval for the policy as set out in Appendix 1.

Officers advised that the report was a follow on report from one which had been to the Executive in July to propose a number of changes to the Winter Maintenance policy, including an increase in the gritting routes following the severe winter. The manual attached at appendix 1 had been amended accordingly and had been brought before the Executive Member for approval.

In light of a recent article in the local newspaper, the Executive Member commented that she is happy that salt bin distribution is in line with the Council’s adopted policy but recognised that some Wards may have more salt bins than others if some Ward Committee’s had chosen to fund additional bins.

Officers assured the Executive Member that all Members would be made aware of the Winter Maintenance Policy. The Executive Member was happy to approve the policy.

RESOLVED:

That the Executive Member approved the Winter Maintenance Policy as detailed in the Winter Maintenance Manual 2010/11.

REASON:

To ensure that the Council has an up to date Winter Maintenance Policy in place.

This report informs the Executive Member of the outcome of an external review of the Customer Service Excellence Award for Environmental Health, Trading Standards and Licensing and Bereavement Services. It seeks the approval of the Executive Member to expand the scope of the services covered by the Award to include Registry Services.

RESOLVED:

That the Executive Member noted the report and approved the extension of the scope of the Customer Excellence Award to Registry Services for the next annual assessment in June 2011.

REASON:

So that the Council can continue to improve customer satisfaction levels.

The Executive Member considered a report which advised of the outcome of an external review of the Customer Service Excellence Award for Environmental Health, Trading Standards, Licensing and Bereavement Services and seek approval from the Executive Member to expand the scope of the services covered by the Award to include Registry Services.

The Executive Member congratulated the team on the progress made and was happy to approve the extension of the scheme to include Registry Services.

RESOLVED:

That the Executive Member noted the report and approved the extension of the scope of the Customer Excellence Award to Registry Services for the next annual assessment in June 2011.

REASON:

To ensure the concept of Customer Service Excellence is embedded in the services provided by the Communities and Neighbourhoods Directorate.