Agenda and minutes

Venue: The George Hudson Board Room - 1st Floor West Offices (F045). View directions

Contact: Jane Meller  Democracy Officer

Webcast: videorecording

No. Item


Declarations of Interest (5.33 pm) pdf icon PDF 222 KB

At this point in the meeting, Members and co-opted members are asked to declare any disclosable pecuniary interest, or other registerable interest, they might have in respect of business on this agenda, if they have not already done so in advance on the Register of Interests. The disclosure must include the nature of the interest.


An interest must also be disclosed in the meeting when it becomes apparent to the member during the meeting.


[Please see the attached sheet for further guidance for Members.]


Members were asked to declare at this point in the meeting any disclosable pecuniary interest or other registerable interest they might have in respect of business on the agenda, if they had not already done so in advance on the Register of Interests.


In respect of Item 4 (the Castle Gateway Update) Cllr Burton noted that she had contributed to consultations held as part of the planning process.  On the same item, Cllr Merrett noted that he had also contributed to the consultation process.




Minutes (5.34 pm) pdf icon PDF 142 KB

To approve and sign the minutes of the Customer and Corporate Services Scrutiny Management Committee meeting held on 06 March 2023.


Resolved:  That the minutes of the last meeting held on 06 March 2023 were approved as a correct record.



Public Participation (5.35 pm)

At this point in the meeting members of the public who have registered to speak can do so. Members of the public may speak on agenda items or on matters within the remit of the committee.

Please note that our registration deadlines are set as 2 working days before the meeting, in order to facilitate the management of public participation at our meetings. The deadline for registering at this meeting is 5:00pm on Thursday, 21 September 2023.


To register to speak please visit to fill in an online registration form. If you have any questions about the registration form or the meeting, please contact Democratic Services. Contact details can be found at the foot of this agenda.


Webcasting of Public Meetings

Please note that, subject to available resources, this meeting will be webcast including any registered public speakers who have given their permission. The meeting can be viewed live and on demand at

During coronavirus, we made some changes to how we ran council meetings, including facilitating remote participation by public speakers. See our updates ( for more information on meetings and decisions.


It was reported that there had been four registrations to speak at the meeting under the Council’s Public Participation Scheme.


Flick Williams spoke on Item 4 (the Castle Gateway Update) where she highlighted the planning process for the project and expressed concerns in relation to the plan for Blue Badge parking.  She stated that the Castle car park was the closest ground level car park to city centre amenities and explained the reasons why cars were essential to many disabled people.


Gwen Swinburn spoke on matters relevant to the committee’s remit, voicing concerns about issues including the scrutiny of officer decisions, the role of scrutiny officers and the content of the forward plan.  She also commented upon consultation procedures.


Andy D’Agorne also spoke on Item 4, he noted that there were parts of the project that were in receipt of external funding and cautioned against losing sight of the vision for the project.  He referred to car park usage and suggested that greater promotion of the park and ride service would reduce car travel in the city.


Phil Bixby spoke on Item 5 (Resident Consultation and Engagement) .  He gave his experience of consultation processes and noted the limitations of some methods of consultation.  He highlighted the benefits of long-term creative engagement processes and co-production methods as being key to successful consultation programmes.




Castle Gateway Update (5.48 pm) pdf icon PDF 144 KB

Members will receive a presentation which will update the Committee on the changes that have taken place in relation to the project and the next steps for future City of York Council decisions.

Additional documents:


The Corporate Director of Place and the Head of City Development provided an update for Members on the Castle Gateway project.  They confirmed that the ongoing aspiration for the project was to develop the economic potential and sustainability of the site.


The officers and the Executive Members for Economy and Transport and for Finance, Performance, Major Projects, Human Rights, Equality and Inclusion, responded to questions from Members which covered the financial position, including the cost and risk to do nothing, Blue Badge parking provision and car park options, funding sources including levelling up bids and the devolution deal and the time constraints on the sources of funding as well as the existing planning permission.


During the discussion, Executive Members confirmed the intention to undertake a review of the project to determine what would be appropriate to deliver within the funding constraints.  This was to be brought to November’s Executive meeting and could be brought to pre-decision scrutiny if required.


Resolved:             That the Castle Gateway update be noted.


Reason:               To keep the committee updated.




Resident Consultation and Engagement CSMC 250923 (6.55 pm) pdf icon PDF 337 KB

This report explains how the council engages with residents.

Additional documents:


The Assistant Director of Policy and Strategy presented a report on Resident Consultation and Engagement and explained the approach taken to the consultation on several different purposes.  She corrected the error on page 36 of the report, paragraph 36, where York Disability Rights Forum (YDRF) had been misnamed.


The Assistant Director, together with the Leader of the Executive, responded to a variety of questions and comments from Members, including the tone of all council communications with residents, the role of Ward Councillors in distributing information, quality control, levels of engagement, how the council consults with all city users including the least engaged and those residents who cannot leave home, the role of social media and consultation fatigue.


It was agreed to include the communications plan in the local transport plan scrutiny report which was on the work plan of the Economy, Place, Access & Transport Scrutiny Committee.


Members requested that the future report on improving customer experience, which was part of the council plan, be brought to the Committee prior to Executive.





                                              i.          That the contents in the report be noted.

                                             ii.          The Improving Customer Experience report be brought to the Committee for scrutiny.


Reason:                To keep the Committee updated.


Work Plan (7.43 pm) pdf icon PDF 166 KB

To consider the scrutiny overview work plan.


Members considered the Scrutiny Work Plan for the scrutiny committees and a request to incorporate the Forward Plan within this item.



                                                                  i.          That the Work Plan be noted.

                                                                 ii.          That a hyperlink to the current Forward Plan be included in future scrutiny committee work plans.


Reason:                          To provide an overview of the scrutiny work programme.


Back to the top of the page