Issue - meetings

This report updates members on two recent initiatives that the Lifelong Learning and Culture team has undertaken as part

of a drive for continuous improvement in the services that it provides:

·         The first Regional Cultural Commentary for York

·         Self-assessment using the “Towards an Excellent Service” mode

Advice of the Advisory Panel

That the Executive Member be advised to:

·              Note and comment on the ‘Towards an Excellent Service’ model(TAES) self-assessment, the

Regional Cultural Commentary and the areas for improvement planning set out in the report and annexes.

Decision of the Executive Member

RESOLVED:             That the Advice of the advisory panel be accepted and endorsed.

REASON:                  So that a rigorous programme of service improvement can be taken forward.

Members considered a report which updated them on two recent initiatives that the Lifelong Learning and Culture team had undertaken as part of a drive for continuous improvement in the services that it provides, these being the first Regional Cultural Commentary for York and Self-assessment using the “Towards an Excellent Service” (TAES) model.

The report detailed the background to the two schemes, and their purposes and aims. Officers reported that they welcomed the two schemes as they felt that they were beneficial in improving delivery and were useful benchmarking tools.

Members discussed the Self Improvement plan detailed in the report, the aspirations in terms of CPA scoring, and the strengths and areas for consideration/development of the two schemes. Members further discussed the provision of training courses in public libraries, the provision of activities for young people, and the community sport structure.     

Advice of the Advisory Panel

That the Executive Member be advised to note the Towards an Excellent Service’ model (TAES) self-assessment, the Regional Cultural Commentary and the areas for improvement planning set out in the report and annexes, and the comments of Members.

Decision of the Executive Member

RESOLVED:             That the advice of the Advisory Panel be accepted and endorsed.

REASON:                  So that a rigorous programme of service improvement can be taken forward.