Issue - meetings

This report asks the Executive Member to consider proposals for changes to the collection of satisfaction data from City of York Council tenants in 2007-8.

Advice of the Advisory Panel

That the Executive Member for Housing be advised to approve Option 1, adopting a revised approach to the collection of annual housing satisfaction data from CYC housing tenants.

Decision of the Executive Member for Housing

RESOLVED:             That the advice of the Advisory Panel as set out above be accepted and endorsed.

REASON:        To enable an approach which better facilitates tenant involvement in service development, and to allow sufficient time to act on findings from survey work.

Members considered a report, which outlined proposals for changes to the collection of satisfaction data from City of York Council tenants in 2007/08.

It was reported that every three years all Councils with housing stock were required to carry out a sample survey of tenants using a questionnaire known as the STATUS survey. York had been required to carry out the survey in 2006/07 and the results had been reported in January 2007. However, City of York housing services had historically also carried out a survey known as the Annual Housing Services Monitor every year since 1990.

Officers confirmed that more focussed research was thought to be the more appropriate way to engage with residents and to ensure that data collected was used. It was confirmed that the meeting of the York Federation of Residents and Community Associations would be discussing the proposal at their meeting on Thursday 19 July 2007 and Officers confirmed that they would email details of feedback from this meeting to Members.

Officers also confirmed that the STATUS satisfaction survey would again be carried out in 2009/10.

Members then considered the following options:

Option 1 – Carry out a reduced size annual housing survey in 2007/8 and 2008/9, complemented by focussed research.

Option 2 – Carry out a full Annual Housing Monitor based on the STATUS survey again in 2007.

Advice of the Advisory Panel

That the Executive Member for Housing be advised to approve Option 1, adopting a revised approach to the collection of annual housing satisfaction data from CYC housing tenants.

Decision of the Executive Member for Housing

RESOLVED:             That the advice of the Advisory Panel as set out above be accepted and endorsed.

REASON:        To enable an approach which better facilitates tenant involvement in service development, and to allow sufficient time to act on findings from survey work.