Issue - meetings

This report presents the 2007/08 Service Plans for the Resources Directorate, for Member approval and comment.

(i)           That the content of the report be noted and acknowledged;

(ii)     That Members’ comments be noted.

Members received a report which presented the 2007/08 Service Plans for the Resources Directorate, for approval and comment.

The Service Plans detailed key service challenges and objectives for 2007/08 and were attached to the report as follows:

·  Annex 1 – Financial Services;

·  Annex 2 – Public Services;

·  Annex 3 – Property Services;

·  Annex 4 - Information Technology & Telecommunication (ITT) Services;

·  Annex 5 – Audit & Risk Management.

In addition to seeking clarification of a number of existing performance figures and targets for future years in the scorecards, Members made comments and raised on the Service Plans, including the following:

·  Commenting that the Service Plans were well laid out and informative;

·  Highlighting the need for an integrated approach to service planning and financial planning;

·  Requesting that a glossary be provided with future Service Plans;

·  Suggesting that the format of the drivers’ sections be standardised;

·  Noting the difficulties of delivering the front end of the Benefits Service via the Easy@York project and seeking confirmation that these would be addressed at workplan level;

·  Noting that a number of existing performance figures for Property Services were not available prior to the year-end and requesting that these be circulated to Members to enable them to consider if suitable future targets had been set;

·  Highlighting the importance of optimum management of the commercial property portfolio;

·  Discussing whether setting a lower target for ITT customer satisfaction than the existing performance figure allowed resources to be diverted to other priority areas for improvement or whether it reduced impetus to perform well in this area;

·  Seeking an update on progress with procurement work;

·  Noting that the staff appraisal targets for Audit & Risk Management needed to be adjusted to be brought in line with directorate targets.

Advice of the Advisory Panel

That the Executive Member be advised:

(i)           That the content of the report be noted and acknowledged;

(ii)     That Members’ comments be noted.

Decision of the Executive Member

RESOLVED:That the advice of the Advisory Panel be accepted and endorsed.

REASON:                        To improve and monitor performance.