Issue - meetings
Registrars Service Plan 2015-17
Meeting: 23/10/2015 - Decision Session - Executive Member for Culture, Leisure and Communities (Item 12)
12 Registration Service - Service Delivery Plan 2015/17 
PDF 150 KB
The purpose of this report is to invite the Executive Member to approve a specific Service Delivery Plan for Registration Services as required by the General Register Office (GRO) under the ‘New Governance’ system of working.
Additional documents:
- Annex A-business-plan-template-2015-7 (1), item 12
PDF 671 KB
- Annex B-Register Office Service plan CIA Template (1), item 12
PDF 494 KB
Decision:
Resolved: That the Service Delivery Plan as set out in Annex A be approved.
Reason: So that the Registration Service meets its obligations under the ‘New Governance’ arrangements.
Minutes:
The Executive Member considered a report which asked him to approve a specific Service Delivery Plan for Registration Services as required by the General Register Office (GRO) under the ‘New Governance’ system working.
The Executive Member made a few points in regards to the report.
He understood that the Council had to produce a Business Continuity Plan but there was no requirement to show the plan. He asked whether this was available on the Council’s website. Officers confirmed that this was not available on the website but that regulations stated that they needed to confirm they had a Business Continuity Plan in place. The Executive Member asked if he could be sent a copy of the plan.
In regards to the customer targets he asked whether the 2016/17 figures were available yet.
Officers responded that they were generally hitting all the targets apart from the percentage of customers seen within 10 minutes of appointment time which was 99%.
Resolved: That the Service Delivery Plan as set out in Annex A be approved.
Reason: So that the Registration Service meets its obligations under the ‘New Governance’ arrangements.