Issue - meetings

This report asks the Cabinet Member to consider proposals to amend the way the service charges to the sheltered and sheltered with extra care housing are calculated.

Resolved:           That the Cabinet Member:

                                                     i.        Approved Option 3 to re-structure the service charge in order to accurately reflect the service provided.

                                                    ii.        Approved charging co-habitants £3 per week where both parties are in receipt of the service. This charge will be made directly by the Warden Call service.

Reason:              To ensure an equitable approach to service delivery regardless of tenure and that the service moves to a full cost recovery model to minimise the impact of the Housing Revenue Account and ensure the service charge is an accurate representation of the service provided.

The Cabinet Member considered a report which outlined proposals to amend the way service charges to the sheltered and sheltered with extra care housing are calculated.

In response to the comments made by Councillor Jeffries, Officers confirmed that sheltered housing residents had not been specifically consulted as the changes had been made as part of an overall review of the Warden Call scheme and the change would be advised to customers in the same way as a rent increase.

The Cabinet Member commented that she would expect Service Managers to be liaising with customers and welcomed the suggestion of house meetings or individual meetings to discuss the changes.

Officers confirmed they would feedback any issues to the Cabinet Member.

Resolved:           That the Cabinet Member:

                                                     i.        Approved Option 3 to re-structure the service charge in order to accurately reflect the service provided.

                                                    ii.        Approved charging co-habitants £3 per week where both parties are in receipt of the service. This charge will be made directly by the Warden Call service.

Reason:              To ensure an equitable approach to service delivery regardless of tenure and that the service moves to a full cost recovery model to minimise the impact of the Housing Revenue Account and ensure the service charge is an accurate representation of the service provided.