Issue - meetings

This report sets out the Council’s new Customer Strategy for 2012-15 as part of a number of strategies including the Workforce Strategy and the Procurement and Commissioning Strategy to support the delivery of the Council Plan. Members are asked to approve the new Customer Strategy.

RESOLVED:      i)      That Cabinet approves the Customer Strategy as attached as Annex A to the report.

ii)      That the Strategy be brought back for review to Cabinet in September 2013.

REASON:            To ensure the delivery of the core capabilities that support the Council Plan and improve outcomes for customers in meeting their needs.

Consideration was given to a report which set out details of the Council’s new Customer Strategy which would sit alongside the Workforce and Procurement and Commissioning Strategies to support delivery of the Council Plan.

Following completion of work under the 2009-12 Strategy, recent financial settlements, a changing and increasingly diverse population together with demands for increasingly technological and web based solutions for accessing services the authority had had to re-evaluate its basis for interacting with customers. This Strategy now provided a single vision for interaction with customers in the future.

It was reported that clear outcomes from the delivery of Strategy would be evident before the end of 2014-15.

With this in mind the Cabinet Member suggested that with the move to West Offices and further changes to IT infrastructure there was a need to keep the document under review to ensure services continued to meet customer needs. 

RESOLVED:      i)        That Cabinet approves the Customer Strategy as attached as Annex A to the report. ^1.

ii)      That the Strategy be brought back for review to Cabinet in September 2013. ^2.

REASON:            To ensure the delivery of the core capabilities that support the Council Plan and improve outcomes for customers in meeting their needs.