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Issue - meetings

Customer Complaints Final Report

Meeting: 29/03/2011 - Executive - for meetings from 03/06/00 to 26/04/11 (Item 188)

188 Customer Complaints Policy Review - Final Report pdf icon PDF 86 KB

This report presents the findings of the Task Group set up by the Effective Organisation Overview & Scrutiny Committee to carry out a review of Customer Complaints procedures and seeks approval for the Group’s recommendations. Councillor Firth, Chair of the Task Group, will be attendance to present the report.

Additional documents:

Decision:

RESOLVED:             That the recommendations arising from the Customer complaints Policy Scrutiny Review as detailed at paragraph 7 of the report, be approved and noted. 1.

 

REASON:                  In order to respond to the Task Group’s recommendations and to address the concerns raised when this scrutiny topic was originally submitted.

Minutes:

Members considered a report which set out the findings of the Task Group set up by the Effective Organisation Overview & Scrutiny Committee to review the Council’s Customer Complaints procedures.  Cllr Firth, the Chair of the Task Group, was in attendance to present the Group’s final report.

 

The Group’s eight recommendations were set out in paragraph 7 of the covering report and in the A5 pamphlet version of their final report, attached at Annex A.  The full final report had been made available to view on the Council’s website.

 

Having noted the comments of the Labour Group Spokespersons on this item, it was

 

RESOLVED:             That the recommendations arising from the Customer complaints Policy Scrutiny Review as detailed at paragraph 7 of the report, be approved and noted. 1.

 

REASON:                  In order to respond to the Task Group’s recommendations and to address the concerns raised when this scrutiny topic was originally submitted.


 

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