Issue - meetings

This report informs the Executive Member of the outcome of an external review of the Customer Service Excellence Award for Environmental Health, Trading Standards and Licensing and Bereavement Services. It seeks the approval of the Executive Member to expand the scope of the services covered by the Award to include Registry Services.

RESOLVED:

That the Executive Member noted the report and approved the extension of the scope of the Customer Excellence Award to Registry Services for the next annual assessment in June 2011.

REASON:

So that the Council can continue to improve customer satisfaction levels.

The Executive Member considered a report which advised of the outcome of an external review of the Customer Service Excellence Award for Environmental Health, Trading Standards, Licensing and Bereavement Services and seek approval from the Executive Member to expand the scope of the services covered by the Award to include Registry Services.

The Executive Member congratulated the team on the progress made and was happy to approve the extension of the scheme to include Registry Services.

RESOLVED:

That the Executive Member noted the report and approved the extension of the scope of the Customer Excellence Award to Registry Services for the next annual assessment in June 2011.

REASON:

To ensure the concept of Customer Service Excellence is embedded in the services provided by the Communities and Neighbourhoods Directorate.