Decision details

Purpose of Report: This report will provide an overview of the housing landlord service over the previous 12 months and set priorities for the coming year.

The Executive will be asked to: Note recent performance and agree an action plan for delivery in the next year which responds to tenant feedback, stock condition survey results, existing service level performance, and the Regulator of Social Housing Consumer Standards.

This item has been postponed to the 3 June due to an administrative error in the publishing of the agenda for the meeting of 6 May 2025.

Resolved –

a)            Notes the current performance levels across the Council’s landlord services and the proactive approach to working alongside the Regulator of Social Housing.

b)            Approves the priorities for 2025-26 as highlighted within the report and summarised in Annex C to the report. Notes the related performance targets, seeking to deliver further improvements to the quality of service provided for council house tenants.

c)             Approves the adoption of a new Responsive Repairs Policy for Tenants of Council Houses included in Annex A to the report.

d)            Approves the 2025-26 capital programme contained in Annex B to the report.

e)            Approves the principles of the Neighbourhood Investment Programme (paragraph 23 to the report), allowing the service to respond more effectively to the priorities of council house tenants. Notes that further details will be included in the Neighbourhood Model report to be considered by Executive this summer.