Decision details
Results of the Annual Tenant Satisfaction Survey
Decision Maker: Decision Session - Executive Member for Finance and Major Projects, Executive Leader (incorporating Housing & Safer Neighbourhoods))
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Purpose of Report: To present the results of the annual tenant satisfaction survey.
The Executive Member is asked to note the results of the tenant
satisfaction survey and endorse plans to address any issues that
arise from any areas of dissatisfaction.
Decision:
Resolved:
(i) That the results of the 2015/16 Tenant Satisfaction Survey be considered and the officer comments regarding future actions be noted.
(ii) That a Tenant Satisfaction Survey for 2016/17 be run.
Reason: To ensure that the Council has up to date information regarding customer satisfaction, enabling landlord and building services to target resources and improvements to those services prioritised by customers.
Report author: Tom Brittain
Publication date: 21/03/2016
Date of decision: 21/03/2016
Decided at meeting: 21/03/2016 - Decision Session - Executive Member for Finance and Major Projects
Effective from: 24/03/2016
Accompanying Documents:
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