Decision details

Purpose of Report: To provide the results of the 2013 Tenant Satisfaction Survey.

The Cabinet Member is asked to: a) Consider and accept the results of the 2013 Satisfaction Survey b) Agree to run a comparable Tenant Satisfaction Survey in 2014 c) Agree the options in paragraph 41 should be explored to increase the response rate from younger tenants.

This decision will now be made in July as further work is required.

Resolved:

(i)      That the results of the 2013 Tenant Satisfaction Survey be noted and accepted.

(ii)      That agreement be given for a Tenant Satisfaction Survey to be run again in 2014.

(iii)     That the options in paragraph 41 of the report be explored in order to increase the response rate from younger tenants.

Reason:    

To ensure that the council has up to date information regarding customer satisfaction, enabling landlord and building services to target resources and improvements to those services prioritised by customer satisfaction.