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Decision details

Customer Complaints Policy Review - Final Report

Decision Maker: Executive - for meetings from 03/06/00 to 26/04/11

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes


Purpose of report: To present the executive with the final report arising from the review of Customer Complaints.

Members are asked to: Approve the recommendations arising from the review


RESOLVED:             That the recommendations arising from the Customer complaints Policy Scrutiny Review as detailed at paragraph 7 of the report, be approved and noted. 1.


REASON:                  In order to respond to the Task Group’s recommendations and to address the concerns raised when this scrutiny topic was originally submitted.

Report author: Melanie Carr

Publication date: 29/03/2011

Date of decision: 29/03/2011

Decided at meeting: 29/03/2011 - Executive - for meetings from 03/06/00 to 26/04/11

Effective from: 01/04/2011

Accompanying Documents:


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