Decision details
Customer Complaints Policy Review - Final Report
Decision Maker: Executive - for meetings from 03/06/00 to 26/04/11
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Purpose of report: To
present the executive with the final report arising from the review
of Customer Complaints.
Members are asked to: Approve the recommendations arising from the
review
Decision:
RESOLVED: That the recommendations arising from the Customer complaints Policy Scrutiny Review as detailed at paragraph 7 of the report, be approved and noted. 1.
REASON: In order to respond to the Task Group’s recommendations and to address the concerns raised when this scrutiny topic was originally submitted.
Report author: Melanie Carr
Publication date: 29/03/2011
Date of decision: 29/03/2011
Decided at meeting: 29/03/2011 - Executive - for meetings from 03/06/00 to 26/04/11
Effective from: 01/04/2011
Accompanying Documents:
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