Decision details
Housing Services Tenant Satisfaction Survey 2006/7
Decision Maker: Executive Member for Housing and Adult Social Services Advisory Panel, Executive Member for Health & Adult Social Services
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
Decision:
Members received a report which advised the Executive Member of the governments mandatory requirement to conduct the three yearly tenant satisfaction survey during 2006 using a postal survey method.
The report advised that during 2006/7 the Department for Communities and Local Government (DCLG) had made it a mandatory requirement for Local Authorities nationwide to use a postal survey methodology in conducting tenant satisfaction surveys. City of York Council had surveyed the satisfaction levels of it’s tenants, annually, via a face to face survey for the past 16 years. Unfortunately, despite appealing to the Audit Commission who were leading the tenant surveys to allow York to continue to carry out a face to face survey, which was believed to provide more qualitative data, this appeal had been denied due to the requirement for a consistent approach nationwide. There was no further opportunity for appeal. This survey would replace the Annual Housing Service Monitor during 2006/7.
Advice of the Advisory Panel
That the Executive Member for Housing be advised to note the contents of the report.
Decision of the Executive Member for Housing
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RESOLVED: |
That the advice of the Advisory Panel as set out above be accepted and endorsed.
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REASON: |
To inform the Executive Member. |
Publication date: 15/08/2006
Date of decision: 14/08/2006
Decided at meeting: 14/08/2006 - Executive Member for Housing and Adult Social Services Advisory Panel
Effective from: 17/08/2006
Accompanying Documents:
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