Decision details
The Customer Service Excellence Award
Decision Maker: Decision Session - Executive Member for Neighbourhoods and Housing., Executive Member for Neighbourhood Services
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Purpose of report: To inform the Executive Member of the outcome of
an external review of the Customer Service Excellence Award for
Environmental Health, Trading Standards, Licensing and Bereavement
Services.
Members are asked to: Note the report
and agree to expand the scope of the services in the next renewal
of the Award to include Registry Services.
Decision:
RESOLVED:
That the Executive Member noted the report and approved the extension of the scope of the Customer Excellence Award to Registry Services for the next annual assessment in June 2011.
REASON:
So that the Council can continue to improve customer satisfaction levels.
Publication date: 20/10/2010
Date of decision: 19/10/2010
Decided at meeting: 19/10/2010 - Decision Session - Executive Member for Neighbourhoods and Housing.
Effective from: 22/10/2010
Accompanying Documents:
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