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Decision details

Citizen's Advice York Service Level Agreement Renewal

Decision Maker: Decision Session - Executive Member for Finance and Performance, Executive Member for Finance and Performance

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes


Purpose of Report: To present a refreshed service level agreement (SLA) with York CAY. Previous SLAs were approved for a 3 year period apart from the last two which had a term of one year each. The first to allow the CAY to construct its longer term business plans and the second to reflect the last year of the previous political administration (in order to allow the next administration to plan for a longer term CAY funding commitment).

The Executive Member is asked to agree to a new SLA will seek to fix an agreement for 3 or 4 years, in order to maintain sustainable delivery of core services.
The Joint Executive Members will be asked to agree the SLA, any associated funding changes and the proposed length of the agreement.


Resolved: That the Citizen’s Advice York Service Level Agreement (as set out at Annex B to the report be approved), including the following:


(a)  the 4 year period of funding;

(b)  the financial decision to reflect:

(i)   the increase in funding to cover a contribution towards the staffing costs associated with providing a debt advice service, which is additional to the core service provided; and

(ii) the absorption by CYC of future accommodation charge increases.


1)   To demonstrate the delivery of expected outputs of and accountability for public expenditure.

2)   To meet Council priorities around financial inclusion activities.


Report author: Pauline Stuchfield

Publication date: 09/03/2020

Date of decision: 09/03/2020

Decided at meeting: 09/03/2020 - Decision Session - Executive Member for Finance and Performance

Effective from: 12/03/2020

Accompanying Documents:


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