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Decision details

Tenant Satisfaction Survey - Results

Decision Maker: Decision Session - Executive Member for Housing and Safer Neighbourhoods, Executive Member for Housing & Safer Neighbourhoods

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes


To provide the results of the Tenants Satisfaction Survey.
The Executive member is asked to agree the action plan that has been developed.


This item will be considered at the Decision Session of the Executive Member for Housing and Safer Neighbourhoods, which will now take place on Thursday 28 February 2019.


Resolved:  That the Executive Member:

-      Consider the results of the 2018/19 Tenant Satisfaction Survey and note the officer comments regarding future action

-      Agree to run a Tenant Satisfaction Survey for 2019/20


Reason:     To ensure that CYC has up to date information regarding customer satisfaction, enabling landlord and building services to target resources and improvements to those services prioritised by customers, and to feed into the annual Housemark benchmarking return.

Report author: Denis Southall

Publication date: 01/03/2019

Date of decision: 28/02/2019

Decided at meeting: 28/02/2019 - Decision Session - Executive Member for Housing and Safer Neighbourhoods

Effective from: 05/03/2019

Accompanying Documents:


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