Tenant Satisfaction Survey - Results
Decision Maker: Decision Session - Executive Member for Housing and Safer Neighbourhoods, Executive Member for Housing & Safer Neighbourhoods
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
To provide the results
of the Tenants Satisfaction Survey.
The Executive member is asked to agree the action plan that has been developed.
This item will be considered at the Decision Session of the Executive Member for Housing and Safer Neighbourhoods, which will now take place on Thursday 28 February 2019.
Resolved: That the Executive Member:
- Consider the results of the 2018/19 Tenant Satisfaction Survey and note the officer comments regarding future action
- Agree to run a Tenant Satisfaction Survey for 2019/20
Reason: To ensure that CYC has up to date information regarding customer satisfaction, enabling landlord and building services to target resources and improvements to those services prioritised by customers, and to feed into the annual Housemark benchmarking return.
Report author: Denis Southall
Publication date: 01/03/2019
Date of decision: 28/02/2019
Effective from: 05/03/2019