Decision details
2016/17 Tenant Satisfaction Survey Results
Decision Maker: Executive Leader (incorporating Housing & Safer Neighbourhoods))
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Purpose of Report: To inform the Executive Member of the results of the 2016/17 Tenant Satisfaction Survey, including comparison to the 2015/16 survey results and Housemark national benchmarking where relevant.
The Executive Member is asked to note the results of the annual
Tenant Satisfaction Survey.
Decision:
Resolved:
(i) That the results of the 2016/17 Tenant Satisfaction Survey be considered and that the officer comments regarding future actions be noted.
(ii) That a Tenant Satisfaction Survey for 2017/18 be agreed.
Reason: To ensure that City of York Council has up to date information regarding customer satisfaction, enabling landlord and building services to target resources and improvements to those services prioritised by customers, and to feed into the annual Housemark benchmarking return.
Report author: Tom Brittain
Publication date: 24/01/2017
Date of decision: 23/01/2017
Decided at meeting: 23/01/2017 - Decision Session - Executive Member for Finance and Major Projects
Effective from: 26/01/2017
Accompanying Documents:
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