Decision details

Purpose of Report: For Members to comment on and endorse the following in relation to the implementation of a new platform for the delivery and expansion of on-line services to residents and other service users:

• Plans
• Priorities
• Communication Plans
• Risks
• Digital Inclusion/Access Activity

Members are asked to agree a response to Scrutiny Interim Recommendations including resident on-line survey findings.

Resolved:  That the Executive agree to:

(i)           The principles driving the design of the new customer digital platform;

(ii)          Endorse the plans in relation to the project for the delivery and expansion of on-line services to residents and other service users; and

(iii)        The response to the recommendations from the Corporate and Scrutiny Management Policy & Scrutiny Committee (CSMC) E-Democracy Scrutiny Review.

Reason:     To ensure Executive members have enough information in leading the agenda for digitalisation of services and improved access to services, with associated benefits for residents as well as the efficiencies generated.