Issue details

Citizens Advice York and Welfare Benefits Unit Service Level Agreement Arrangements

Purpose of Report: The report represents a refreshed service level agreement (SLA) with York Citizens Advice, York (CAY), for the period 2018/19 pending development of a further 3 year agreement. It also presents the Service Level Agreement for the Welfare Benefits Unit for a proposed period of four years (2018-22).

The Executive Member will be asked to agree the SLAs.

Decision type: Non-key

Decision status: Decision Made

Wards affected: (All Wards);

Notice of proposed decision first published: 12/02/2018

Decision due: 15/03/18 by Executive Member for Adult Social Care and Health

Lead member: Executive Member for Adult Social Care and Health

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Customer and Corporate Services

Contact: Pauline Stuchfield, Director of Customer & Communities 01904 551706 Email: pauline.stuchfield@york.gov.uk, David Walker Email: david.walker@york.gov.uk.

Consultation process

Contact report author

Making Representations: Contact report author

Decisions

Agenda items

 

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