Agenda, decisions and minutes

At this point in the meeting, Members are asked to declare:

·        any personal interests not included on the Register of Interests

·        any prejudicial interests or

·        any disclosable pecuniary interests

which they may have in respect of business on this agenda.

At this point in the meeting, the Executive Member was asked to declare any personal interests not included on the Register of Interests or any disclosable pecuniary interest which he had in the business on the agenda. No additional interests were declared.

To approve and sign the minutes of the meeting held on18 December 2017.

Resolved: That the minutes of the meeting held on 18 December 2017 be approved and then signed by the Executive Member as a correct record.

At this point in the meeting, members of the public who have registered to speak can do so. The deadline for registering is 5.00pm on Friday 19 January.  Members of the public can speak on agenda items or matters within the Executive Member’s remit.

To register to speak please contact the Democracy Officers for the meeting, on the details at the foot of the agenda.

Filming, Recording or Webcasting Meetings

Please note that, subject to available resources, this meeting will be filmed and webcast, or recorded, including any registered public speakers who have given their permission.  The broadcast can be viewed at http://www.york.gov.uk/webcasts or, if recorded, this will be uploaded onto the Council’s website following the meeting.

Residents are welcome to photograph, film or record Councillors and Officers at all meetings open to the press and public. This includes the use of social media reporting, i.e. tweeting.  Anyone wishing to film, record or take photos at any public meeting should contact the Democracy Officers (contact details are at the foot of this agenda) in advance of the meeting.

The Council’s protocol on Webcasting, Filming & Recording of Meetings ensures that these practices are carried out in a manner both respectful to the conduct of the meeting and all those present.  It can be viewed at

https://www.york.gov.uk/downloads/file/11406/protocol_for_webcasting_filming_and_recording_of_council_meetings_20160809

It was reported that there had been no registrations to speak under the Council’s Public Particiaption Scheme.

This reports presents the outcomes of the 2017/18 Annual Tenant Satisfaction Survey which is the biggest single gauge of satisfaction across Landlord Services by tenants of City of York Council (CYC) owned housing stock.

Resolved: That the results of the survey be noted.

Reason: To ensure the service continues to take account of residents’ views.

The Executive Member considered a report that informed him of the outcomes of the 2017/18 Annual Tenant Satisfaction Survey, (hereafter referred to as the Survey) which was the biggest single gauge of satisfaction across Landlord Services by tenants of City of York Council (CYC) owned housing stock.

The Group Manager of the Shared Intelligence Bureau was in attendance to give an update. He confirmed that the Survey allowed the views of residents to be considered in a coherent way.  It was noted that just under 3000 tenants had been contacted resulting in a 23% response rate. He confirmed the Tenant Scrutiny Panel were given the opportunity to contribute to the Survey and other delivering services were also involved in a small number of questions.  

The Group Manager then highlighted the various responses received including areas that required further investigation due to a low or decreased satisfaction result and those areas where service levels had improved. He reminded the Executive Member that all the responses received were statistically significant to within 3.5 and 4%.

The Head of Housing was also in attendance and he highlighted some of the interventions that would be put in place to meet challenges raised by residents and he made reference to the service improvements highlighted in the report.

The Executive Member noted that the council would continue to engage with communities and would involve customers in the improvements.   He also noted that following a new ICT programme and the implementation of a new structure customer satisfaction should increase.

The Executive Member thanked officers for preparing the report and he highlighted the importance of this benchmarking exercise. He noted the statistical significance and questioned when last years house mark figures would be provided.

He noted the key points within the report and welcomed further scrutiny on the complaints received and the review of the approaches and actions in the areas showing low satisfaction, including HEIP. 

Resolved: That the results of the survey be noted.

Reason: To ensure the service continues to take account of residents’ views.