Annex 1
Information governance and complaints performance
|
Information Governance Performance - April to June 2021 |
|||||
|
|
total received |
how many in time |
% in time |
how many out of time |
% out of time |
|
FOI |
299 |
227 |
75.9% |
72 |
24.1% |
|
EIR |
127 |
106 |
83.5% |
21 |
16.5% |
|
SAR |
31 |
19 |
61.3% |
12 |
38.7% |
|
FOI review |
23 |
12 |
52.2% |
11 |
47.8% |
|
EIR review |
5 |
4 |
80.0% |
1 |
20.0% |
|
SAR review |
3 |
3 |
100.0% |
0 |
0.0% |
|
Total cases |
488 |
371 |
76.0% |
117 |
24.0% |
|
Complaints report - April to June 2021 |
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|
|
total received |
ongoing (not yet out of timescale) |
total without ongoing |
how many in time |
% in time |
how many out of time |
% out of time |
|
Stage 1 (child statutory) |
6 |
0 |
6 |
4 |
66.7% |
2 |
33.3% |
|
Level 1 (corporate) |
166 |
42 |
124 |
66 |
53.2% |
58 |
46.8% |
|
Green (adult statutory) |
12 |
4 |
8 |
4 |
50.0% |
4 |
50.0% |
|
Stage 2 (child statutory) |
2 |
1 |
1 |
0 |
0.0% |
1 |
100.0% |
|
Level 2 (corporate) |
136 |
70 |
66 |
45 |
68.2% |
21 |
31.8% |
|
Amber (adult statutory) |
0 |
|
|
|
|
|
|
|
Stage 3 (child statutory) |
0 |
|
|
|
|
|
|
|
Red (adult statutory) |
2 |
|
|
|
|
|
|
|
TOTAL all complaints |
324 |
117 |
205 |
119 |
58.1% |
86 |
41.9% |