Issue - meetings

This report provides Cabinet with an initial view of the findings from the Big York Survey and understand the next steps for the survey data and provides an opportunity to discuss any specific items of interest that may arise from the survey.

RESOLVED:       That Cabinet agrees to:

i)             Note the findings of the Big York Survey.

ii)            Note the actions being taken as a result of the Big York Survey.

iii)          Commit to repeating the Big York Survey on an annual basis.

REASON:  To ensure that the council gains representative feedback from residents to inform service design and delivery.

Consideration was given to a report which provided an initial view of the findings from the Big York Survey, marking a new approach to gathering customer insight, which is was hoped to repeat on an annual basis.

Views had been sought on a broader range of outcomes  than previous citywide surveys with the results providing useful data for service planning, ward work and identifying areas of residents concern.

An initial overview of the findings was set out at paragraphs 7 to 12 of the report, with positive areas detailed at paragraphs 13 and 14 and concerns at paragraphs 15 and 16. A summary of the key findings were reported at Annex A of the report and response rates and consultation at paragraphs 17 to 23.

Cabinet Members referred to the valuable statistical information received which would be supplemented by ongoing feedback from residents in localities throughout the year. Reference was made to the areas of concern which would be examined and actions put in place to address where at all possible.

RESOLVED:       That Cabinet agrees to:

i)             Note the findings of the Big York Survey.

ii)            Note the actions being taken as a result of the Big York Survey.

iii)          Commit to repeating the Big York Survey on an annual basis. ^1.

REASON:  To ensure that the council gains representative feedback from residents to inform service design and delivery.