Annex D – Tenants Satisfaction Results
Tenant satisfaction with... |
2024-25 |
Listens to their views and acts on them |
46.2% |
Approach to handling anti-social behaviour |
40.9% |
Time taken to complete their most recent repair after they reported it |
64.8% |
Treats them fairly and with respect |
57.6% |
Overall repairs service from their landlord over the last 12 months |
66.8% |
Keeps them informed about things that matter them |
49.4% |
Provides a home that is safe |
63.5% |
Makes a positive contribution to their neighbourhood |
37.9% |
A home that is well maintained |
56.1% |
Keeps communal areas clean and well-maintained |
43.6% |
Overall service provided by their landlord |
59.9% |
Approach to handling complaints (where tenant has made a complaint in last 12 months) |
22.6% |
Landlord listens to their views and acts on them |
46.2% |
Overall repairs service from their landlord over the last 12 months |
66.8% |
Neighbourhood as a place to live |
62.9% |
Overall quality of their home |
57.1% |
Overall service provided by their landlord |
59.9% |
Rent provides value for money |
63.9% |
Landlord’s approach to anti-social behaviour |
40.9% |
Landlord makes a positive contribution to their neighbourhood |
37.9% |
Dog fouling/dog mess |
42.4% |
Disruptive children/teenagers |
49.8% |
Problems with pets & animals |
75.3% |
Car parking |
32.0% |
Noisy neighbours |
51.8% |
Vandalism or graffiti |
74.5% |
Rubbish or litter |
40.1% |
Drunk or rowdy behaviour |
51.9% |
Racial or other harassment |
86.4% |
People damaging your property |
76.5% |
Crime |
58.6% |