Annex D – Tenants Satisfaction Results

 

Tenant satisfaction with...

2024-25

Listens to their views and acts on them

46.2%

Approach to handling anti-social behaviour

40.9%

Time taken to complete their most recent repair after they reported it

64.8%

Treats them fairly and with respect

57.6%

Overall repairs service from their landlord over the last 12 months

66.8%

Keeps them informed about things that matter them

49.4%

Provides a home that is safe

63.5%

Makes a positive contribution to their neighbourhood

37.9%

A home that is well maintained

56.1%

Keeps communal areas clean and well-maintained

43.6%

Overall service provided by their landlord

59.9%

Approach to handling complaints (where tenant has made a complaint in last 12 months)

22.6%

Landlord listens to their views and acts on them

46.2%

Overall repairs service from their landlord over the last 12 months

66.8%

Neighbourhood as a place to live

62.9%

Overall quality of their home

57.1%

Overall service provided by their landlord

59.9%

Rent provides value for money

63.9%

Landlord’s approach to anti-social behaviour

40.9%

Landlord makes a positive contribution to their neighbourhood

37.9%

Dog fouling/dog mess

42.4%

Disruptive children/teenagers

49.8%

Problems with pets & animals

75.3%

Car parking

32.0%

Noisy neighbours

51.8%

Vandalism or graffiti

74.5%

Rubbish or litter

40.1%

Drunk or rowdy behaviour

51.9%

Racial or other harassment

86.4%

People damaging your property

76.5%

Crime

58.6%