Issue details
Customer Strategy 2011-13
Purpose of report: To seek approval for the
council's Customer Strategy and the action plans to deliver and
support the priorities within the Council Plan.
Members are asked to approve the refreshed Customer Strategy
2011-13.
This item was slipped to the March meeting to
further consult with internal and external stakeholders, and to
fully consider the impact of the 2012/14 budget.
This item has been withdrawn from the Forward Plan, as a separate
item titled "Delivering the Council Plan Core Capabilities - Five
Strategies" encompasses the Customer Strategy.
Decision type: Key
Reason Key: Be significant in terms of its effects on communities;
Decision status: Withdrawn
Wards affected: (All Wards);
Implication: Crime & Disorder; Equalities; Financial; Human Resources; ITT; Marketing & Communications; Property;
Level of Risk: 09-15 Constant monitoring required;
Decision due: 06/03/12 by Executive
Lead member: Councillor Julie Gunnell cllr.jgunnell@york.gov.uk
Lead director: Corporate Director of Customer and Corporate Services
Department: Directorate of Customer and Corporate Services
Contact: Pauline Stuchfield, Director of Housing & Communities Email: pauline.stuchfield@york.gov.uk 01904 551706 Email: pauline.stuchfield@york.gov.uk.
Consultation process
Revision of existing Customer Strategy with a
full focus on channel shift and customer need.
Consultees
Equalities Advisory Group, Customers in
Acomb.
Making Representations: Contact the report author -Email: pauline.stuchfield@york.gov.uk Tel: 01904 551706