Issue details

Customer Feedback Policy

Purpose of Report: To present a revision of the Council's complaints policy which encompasses changes identified in the Effective Organisation Overview.
The Cabinet Member is asked to agree the proposed revisions to the policy.

Decision type: Key

Reason Key: Be significant in terms of its effects on communities;

Decision status: Decision Made

Wards affected: (All Wards);

Implication: (All Implications);

Level of Risk: 04-08 Regular monitoring required;

Decision due: 20/12/11 by Executive Member for Finance & Performance

Lead member: Councillor Julie Gunnell cllr.jgunnell@york.gov.uk

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Customer and Corporate Services

Contact: Pauline Stuchfield, Director of Housing & Communities Email: pauline.stuchfield@york.gov.uk 01904 551127 or Email: Lisa.Phillips@york.gov.uk 01904 553530 Email: pauline.stuchfield@york.gov.uk, Lisa Phillips Email: lisa.phillips@york.gov.uk.

Consultation process

Contact the report author

Consultees

Contact the report author

Making Representations: Contact the report authors - pauline.stuchfield@york.gov.uk 01904 551127 or Lisa.Phillips@york.gov.uk 01904 55353

Decisions

Agenda items

Documents

  • Customer Feedback Policy  

 

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