Issue details

Customer Strategy 2011-13

Purpose of report: To seek approval for the council's Customer Strategy and the action plans to deliver and support the priorities within the Council Plan.
Members are asked to approve the refreshed Customer Strategy 2011-13.

 

This item was slipped to the March meeting to further consult with internal and external stakeholders, and to fully consider the impact of the 2012/14 budget.
This item has been withdrawn from the Forward Plan, as a separate item titled "Delivering the Council Plan Core Capabilities - Five Strategies" encompasses the Customer Strategy.

Decision type: Key

Reason Key: Be significant in terms of its effects on communities;

Decision status: Withdrawn

Wards affected: (All Wards);

Implication: Crime & Disorder; Equalities; Financial; Human Resources; ITT; Marketing & Communications; Property;

Level of Risk: 09-15 Constant monitoring required;

Decision due: 06/03/12 by Executive

Lead member: Councillor Julie Gunnell cllr.jgunnell@york.gov.uk

Lead director: Corporate Director of Customer and Corporate Services

Department: Directorate of Customer and Corporate Services

Contact: Pauline Stuchfield, Director of Housing and Community Services Email: pauline.stuchfield@york.gov.uk 01904 551706 Email: pauline.stuchfield@york.gov.uk.

Consultation process

Revision of existing Customer Strategy with a full focus on channel shift and customer need.



Consultees

Equalities Advisory Group, Customers in Acomb.



Making Representations: Contact the report author -Email: pauline.stuchfield@york.gov.uk Tel: 01904 551706

 

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