Decision details
Delivering the Council Plan -Customer Strategy 2012-15
Decision Maker: Executive
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Purpose of Report: To present the priorities
for meeting the needs of customers from 2012 to 2015.
Members are asked to approve the strategy.
The Customer Strategy was slipped to the July meeting to allow for
further consultation. The Customer Strategy has now slipped to the
September meeting to allow officers to do further work on the
strategy including complete an up to date customer insight data and
other content changes, comms/launch preparations and to time the
publication to coincide with the build up to West
Offices.
Decision:
RESOLVED: i) That Cabinet approves the Customer Strategy as attached as Annex A to the report.
ii) That the Strategy be brought back for review to Cabinet in September 2013.
REASON: To ensure the delivery of the core capabilities that support the Council Plan and improve outcomes for customers in meeting their needs.
Report author: Pauline Stuchfield
Publication date: 04/09/2012
Date of decision: 04/09/2012
Decided at meeting: 04/09/2012 - Executive
Effective from: 07/09/2012
Accompanying Documents:
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