Issue details
Customer Feedback Policy
Purpose of Report: To present a revision of
the Council's complaints policy which encompasses changes
identified in the Effective Organisation Overview.
The Cabinet Member is asked to agree the proposed revisions to the
policy.
Decision type: Key
Reason Key: Be significant in terms of its effects on communities;
Decision status: Decision Made
Wards affected: (All Wards);
Implication: (All Implications);
Level of Risk: 04-08 Regular monitoring required;
Decision due: 20/12/11 by Executive Member for Finance & Performance
Lead member: Councillor Julie Gunnell cllr.jgunnell@york.gov.uk
Lead director: Corporate Director of Customer and Corporate Services
Department: Directorate of Customer and Corporate Services
Contact: Pauline Stuchfield, Director of Housing and Community Services Email: pauline.stuchfield@york.gov.uk 01904 551127 or Email: Lisa.Phillips@york.gov.uk 01904 553530 Email: pauline.stuchfield@york.gov.uk, Lisa Phillips Email: lisa.phillips@york.gov.uk.
Consultation process
Contact the report author
Consultees
Contact the report author
Making Representations: Contact the report authors - pauline.stuchfield@york.gov.uk 01904 551127 or Lisa.Phillips@york.gov.uk 01904 55353
Decisions
- 20/12/2011 - Customer Feedback Policy
Agenda items
- 20/12/2011 - Decision Session- Executive Member for Finance and Performance Customer Feedback Policy 20/12/2011
Documents
- Customer Feedback Policy