Issue - meetings

This report sets out the case for reviewing the City of York Council’s use of X (formerly known as Twitter), in response to significant changes to the platform’s functionality, credibility, and reach.

Resolved:

                         i.         Approved the Council no longer sharing information on its corporate X (formerly known as Twitter) account @CityofYork, unless directed by Silver Command.

                        ii.         Approved the plan (Annex A) to encourage residents to register for information or follow other council social media channels, whilst closing all council X accounts that do not respond to an incident.

Reason:     The recommendation to end routine use of X follows an ongoing review of our communication methods to ensure they reflect our values of inclusion, trust, and respect. As the platform no longer aligns with these principles, this allows us to focus on clearer, more accessible routes for the public to engage with the Council, including our own channels, and other social networks. This recommendation does allow the Council the flexibility to utilise the X platform in emergency incidents and safeguards the Council against losing its verified status and identity.