Issue - meetings
Annual Social Care Complaints Report
Meeting: 14/07/2008 - Executive Member for Housing and Adult Social Services Advisory Panel (Item 16)
16 Social Care Complaints Report - April 2007-March 2008 
PDF 56 KB
This report informs Members of the number of complaints, compliments, comments and requests made about social care services between April 2007 and March 2008 and provides information about the lessons learnt as a result of complaints received and the service improvements made.
Additional documents:
Decision:
Advice of the Advisory Panel
That the Executive Member be advised to note and accept the information in this report and the annual social care complaints and representations report 2007/08.
Decision of the Executive Member
RESOLVED: That the advice of the Advisory Panel be accepted and endorsed.
REASON: To comply with the council’s responsibilities to provide a publicly available report on complaints relating to its social care services.
Minutes:
Members considered a report that informed them of the number of complaints, compliments, comments and requests made about social care services between April 2007 and March 2008 and provided information about the lessons learnt as a result of complaints received and the service improvements made.
Members noted that the complaints received last year had been reduced and that no stage three complaints took place. Members thanked officers and commended them on this result.
Advice of the Advisory Panel
That the Executive Member be advised to note and accept the information in this report and the annual social care complaints and representations report 2007/08.
Decision of the Executive Member
RESOLVED: That the advice of the Advisory Panel be accepted and endorsed.
REASON: To comply with the council’s responsibilities to provide a publicly available report on complaints relating to its social care services.