Decision details
Corporate Customer Strategy
Decision Maker: Executive - for meetings from 03/06/00 to 26/04/11
Decision status: Awaiting Implementation
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To consult members on the revised Customer
Strategy and advise them of the proposed timeline for consultation
with customers and final approval. The strategy will set the
framework for the physical, organisational and business process
design for identifying and responding to customers needs and
delivering high quality customer-focussed service across all
Council services in the new Customer Centre at Hungate
Decision:
RESOLVED: (i) That the revised Corporate Customer Complaints and Feedback Policy be approved.
(ii) that the draft Corporate Customer Strategy be used to consult and engage customers, in accordance with the plan set out in paragraph 16 of the report.
(iii) That the working up of the delivery plan, as set out in Section 8 of the draft Strategy, be approved.
REASON: To enable the new Policy to be implemented and to allow the draft Strategy to go forward for consultation with customers.
(iv) That a report proposing a final version of the Strategy be brought back to the Executive in December 2008.
(v) That an update report be brought to the Executive in December 2008 or earlier, with specific attention to be given by Officers to the reporting of faults on street level services by Members and the public.
REASON: To enable Members to approve the final Strategy and to monitor progress on the reporting of faults.
Publication date: 08/10/2008
Date of decision: 07/10/2008
Decided at meeting: 07/10/2008 - Executive - for meetings from 03/06/00 to 26/04/11
Effective from: 10/10/2008
Accompanying Documents:
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