Decision details
Customer Feedback Policy
Decision Maker: Executive Member for Finance & Performance
Decision status: Decision Made
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
Purpose of Report: To present a revision of
the Council's complaints policy which encompasses changes
identified in the Effective Organisation Overview.
The Cabinet Member is asked to agree the proposed revisions to the
policy.
Decision:
RESOLVED: That the revised Customer Complaints and Feedback Policy, as recommended by the Effective Organisation Overview & Scrutiny Committee on 21 January 2011, be approved with the following amendments in respect of the timescales for each stage of the feedback process:
Stage 1 – 5 day response
Stage 2 – 15 day response
Stage 3 – 20 day response
REASON: To ensure that the council has effective policies and procedures in place to consider feedback from customers and that these are responded to in a timely way.
Report author: Pauline Stuchfield
Publication date: 20/12/2011
Date of decision: 20/12/2011
Decided at meeting: 20/12/2011 - Decision Session- Executive Member for Finance and Performance
Effective from: 23/12/2011
Accompanying Documents:
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